We're looking for help supporting WhatsApp customers in India using in-app digital payments. The work would involve high touch customer support via email.
THESE ARE ODD HOUR SHIFTS. M-F, work in MPK; Sat & Sun, work remote is ok
SHIFT A Sunday to Thursday 8am - 4pm
SHIFT B Sunday to Thursday 12pm - 8pm
SHIFT C Tuesday to Saturday 8am - 4pm
SHIFT D Tuesday to Saturday 12pm - 8pm • Looking for attention to detail and a self starter • Available to work odd-hour shifts and holidays • Contract would be for 6 month minimum with room to renew based on performance. • Ensure that we're maintaining a high quality support and a high degree of professionalism. You will have access to sensitive user data. • You will work with our Market team to further this initiative as well as communicate trends that you're seeing that will help improve our product.
• Ability to quickly absorb training on product and tool functionality • Strong attention to detail • Self-starter • Communicates clearly verbally and via email • Daily or weekly WhatsApp user • Ability to perform well autonomously • Penchant for web technology (consumer of various web and mobile apps) • Strong interest in quality and user experience.
• Knowledge of Indian WhatsApp user behavior
• Fluency in Hindi, Marathi, Gujarati, Tamil, or another Indian regional language
• Experience supporting digital transactions
Undergraduate degree or equivalent experience in online operations support