View Our Website View All Jobs

Support Specialist


  • Provide excellent global support to our Workplace customers, admins, and company executives
  • Confidently answer questions in an accurate manner to ensure a high level of customer service
  • Effectively troubleshoot and resolve issues reported by customers
  • Drive to meet or exceed daily performance metrics related to key performance indicators
  • Stay current with system/product information, changes and updates
  • Identify trends and take proper escalation procedures



  • Minimum of 2 years of experience working in an inbound support role
  • Technical and/or B2B support experience is desired
  • Experience with a ticketing software such as Zendesk, Netsuite, etc. is desired



  • Effective listening and communication skills
  • Ability to clearly explain technical steps to a non-tech savvy audience
  • Team oriented with a 'get it done' attitude
  • Ability to multitask and work in a fast-paced environment



BS/BA Degree

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file