Job Category: Online Operations
Job Title : Media Operations Coordinator
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
The Media Operations team develops solutions for public figures and media publishers on Facebook and Instagram by improving the media content ecosystem on Facebook by enhancing graph quality, creating exceptional support experiences for publishers, and delivering actionable product insights. This individual will work with media partners, providing support, collecting feedback, and managing communication. This role will also involve executing our scaled outreach campaigns to create and sustain new partnerships.
Provide an amazing support experience to our public figures and media publishers across the Facebook platform
Assess, quantify, and implement workflow improvements to scale out support
Solicit, organize, and contextualize product feedback from partners
Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously
BA/BS degree or higher (Degree in Engineering, Computer Science, Math, Physics, Statistics preferred)
1+ years of experience in online operations, account management, or customer service
1+ years experience with SQL/Excel and experience with project management
Exceptional written and verbal communications skills
Ability to work cross-functionally and across multiple time zones and functions
Standout executor with attention to detail, strong organization skills, and ability to drive results
Multilingual abilities are a plus