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User Operations

  • Read and interpret LEC/CLEC customer service records to establish the current telecommunications environment and translate/transition to the contracted service.
  • Communicate with the end user, vendor, agent and internal resources to obtain any necessary information to update records and ensure data is accurate.
  • To monitor the data as it flows through other departments to ensure tasks are being completed in a timely manner.
  • Coordinate with the end user, vendor, agent and internal resources the dates required for site survey, facility installation, equipment install and LNP and be the main point of contact throughout the process.
  • Assist in the training needs of others on the team.
  • Complete / provide assistance on trouble tickets that are assigned to the department.
  • Learn about new products / processes / workflows as new products are introduced.
  • Assist with special projects as assigned by manager.
  • Work on Cancellation/ Disconnect Orders to manage the work flow through various departments.
  • Ensure peering connections are active
  • Document new and existing circuits and upload to wikis
  • Document new space and circuit details in Salesforce/Gaudi

 

  • In depth understanding of local voice telecommunications, including POTS, Trunks, PRI, T1’s, DID’s, Toll Free, Integrated Voice/Data and VOIP, Fiber plan, POPs, Data Center environments.
  • Must have a strong foundation in local data and voice telecommunications in the business environment.
  • Significant attention to detail and excellent project management skills as you will be required to analyze data that will have a significant financial impact on Facebook.
  • Excellent communication skills, organizational skills and time management skills required.

• High School Degree or equivalent, college degree preferred
• 2-5 Years – Work for a major telecommunications provider in a sales, engineering or support role

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