Client Solutions Manager - Italian

This is an 8 month contract

We're seeking a Client Solutions Manager (CSM) to join our Global Marketing Solutions team. Based in Dublin, the CSM will be part of our Italian team, which provides marketing solutions to a range of EMEA based multi-channel and online advertisers. 

The CSM is a strategic and enthusiastic solution-driver who puts Facebook customers at the core of everything they do. They have a passion for advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, the CSM is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimising complex opportunities, and use data and analytics to build a consultative solution for our customers. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.

 

Responsibilities

  • Customer and Industry Knowledge; Develop a deep knowledge of Digital Marketing accompanying Facebook solutions; Relationship Management;
  • Build and manage relationships with key clients and agency partners (media, creative, marketing partners); Work and collaborate with diverse group of internal cross functional teams; Marketing Solutions Expert;
  • In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners;
  • Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships; Analyse data and insights to guide strategy and implementation of Facebook solutions;
  • Platform and Product Expertise; Drive education on Facebook product, company updates and share Facebook best practices as relevant to client or agencies' business;
  • Influence product innovation based on client needs and feedback; Media Planning, Strategy, and Measurement; Provide and oversee Facebook marketing strategy, align with client's key business objectives;
  • Translate business objectives into campaign strategy, proposing campaign structures and implementing measurement solution (derive actionable insights, synthesize results into recommendations);
  • Manage planning, execution, ongoing reporting and optimisation of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations).

Skills

  • Extensive experience as a Facebook user and familiarity with Facebook’s ad products preferred;
  • Experience working directly with marketing, media and/or consulting companies; Advanced Excel skills;
  • Experience aligning solutions and measurement to client business objectives;
  • Experience planning, delivering, and executing media, measurement, and creative strategy;
  • Experience presenting to external stakeholders at a variety of levels;
  • Strong project management abilities, with experience completing projects with minimal direction with high attention to detail;
  • Experience providing insights and campaign optimisations/recommendations; Demonstrated ability to build strong working relationships with internal and external partners; Experience leading and managing initiatives with support from team/manager;
  • Experience supporting the execution of account growth strategy and action plans as part of a team;
  • Demonstrated experience analyzing data sets and delivering actionable insights;
  • Advanced written and verbal communication skills with the ability to articulate solutions;
  • Ability to guide adoption of products/solutions; Demonstrated ability to influence internal and external stakeholders - anticipating challenges and objections, providing solutions and guidance with support;
  • Fluency in Italian & English is essential

Education

  • Bachelor's or Master's level degree preferred; 
  • Fluency in Italian & English is essential
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